Warranty & Repairs (eu)

Werner Paddles (“Paddles”) purchased directly from Werner Paddles or from one of it's authorized dealers or resellers are warranted to be free from defects in material and workmanship for one year from the date of purchase. Within the warranty period, all paddles found to have defects will be repaired when possible or when a repair is not possible, replaced at no charge.

There are no warranties which extend beyond those indicated herein.  Any implied warranties that may be applicable to the Paddles, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty.

Under no circumstances shall Werner Paddles be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability.  

We will contact you once your paddle arrives at Werner Paddles with our repair determination. Once we contact you, you will have one year to decide whether you would like the paddle repaired and shipped back to you at your cost or recycled. After one year your paddle will be recycled. Please let us know before sending your paddle in if this will be an issue. Any paddle deemed a warranty will be repaired or replaced before we contact you and ship your paddle back.

Proof of purchase is required to process your claim.

Once we receive your information we will do a pre-determination of warranty or repair and send you a Return Authorization number (RA#). The RA# is the tracking number that connects your information to your paddle, so please keep it handy. We will also include an estimate if the repair is not covered by warranty.

Send Your Paddle to Werner:
Once you receive the Return Authorization number (RA#), please send your paddle to:

Werner Paddles (enter your RA# here)
3300 McMinnville Hwy

Sparta TN 38583

*Please include all parts and pieces of your paddle. Write your RA# on the box and also on the paddle by using masking tape and a permanent marker.
*Shipping cost, from your location to Werner Paddles, is the responsibility of the customer, dealer, or outfitter. We recommend you insure your paddle for its replaceable value and save your tracking number. If you do not have a box that will fit your paddle you can wrap your paddle “burrito style” in cardboard.
*Return shipping cost (on paddles found to have defects) is covered from Werner Paddles back to you

Before sending a paddle back to Werner contact Customer Service for a Return Authorization (RA) number.  The RA# must be on the outside of the box and on the paddle.